NEED HELP?CALL TOLL FREE
Port St. Joe Store: 877-216-9600
First, thank you for shopping with us!
We offer free shipping via UPS Ground when your order (before tax) totals over $150. Exclusions may apply. There is no free shipping on firearms or ammo. Please see below for more information.
Shipping: We ship to all 50 US states and Puerto Rico. However, there will be extra shipping charges when shipping to Alaska, Hawaii, and Puerto Rico. One of our representatives will contact you after you place your order to let you know what they are, and if you would like to proceed.
We sell many items that are very heavy and therefore may require additional shipping charges. We also sell 1 piece rods which typically will have a $10 fee for shipping on top of the shipping cost.
Returns: If you're not satisfied with your purchase of a regular priced item, you can return your item to us for a full refund within 30 days, as long as the item is unused, tags still attached, and in saleable condition. Shipping costs are not refundable. WE DO NOT ALLOW RETURNS ON SALE ITEMS - ALL SALES FINAL ON SALE ITEMS. All electronics, rods and reels, and any other products that are covered by the manufacturer's warranty should be returned to the manufacturer for replacement or repair. If you send any of these back to us, you do so at the risk of never receiving a refund or receiving the product again in your mailbox. If you are unsure of whether your item can be returned, please contact us at email@example.com or call us toll free at 1-855-258-9837.
If you return an item to us that has been used, damaged, after 30 days, or in any way not resaleable, we do not guarantee a refund. If we do give you a refund, there will be a 15% fee of the purchased price for handling.
If you buy an item that has free returns, we will include a pre-paid shipping label with your package.
Returns should be shipped to:
121 W Highway 98
Port St. Joe, FL 32456
If you have any questions regarding your return, please contact us at websupport@BWOFish.com